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Customer Retention. Automated

Caroline Riddle

"With a strong background in e-commerce and email marketing, Caroline is excited to work with Windsor Circle and our partners. Prior to joining the team, Caroline spent over seven years as a marketing manager at Bronto Software. Caroline previously lived in Raleigh where she graduated from Peace College with a BA in Business Administration, but now enjoys living and working in Durham, NC. When she’s not going to yoga classes or balancing two book clubs, Caroline enjoys trying out new restaurants, cheering on the Pittsburgh Steelers, and spending time with her husband and daughter."
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Recent Posts

Windsor Circle Launches Six Magento 2.0 Extensions

Posted by Caroline Riddle on Jun 3, 2016 12:55:12 PM

We’re pleased to announce that we have launched six new Magento 2.0 extensions. Our best-in-breed solutions are currently the only predictive marketing extensions available in Magento’s newly launched Marketplace. The extensions have been verified through Magento’s Extension Quality Program, and meet all requirements for coding, performance and scalability.

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Related: Partners

How a Leading Outdoor Retailer uses Windsor Circle and IBM Marketing Cloud to Drive Retention

Posted by Caroline Riddle on May 31, 2016 10:30:00 AM

On Wednesday, May 18th Nathan Decker, Director of eCommerce at evo, and Andrew Pearson, VP, Marketing at Windsor Circle, teamed up to present at session at IBM Amplify 2016. evo was Windsor Circle's sixth client, and has grown tremendously since they began their journey with us. 

 

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Related: Partners

Revving Up Revenue By Replenishing

Posted by Caroline Riddle on Mar 28, 2016 9:40:12 AM

Do I make a special trip to the store? Should I search for a site that will ship it the fastest? Should I just use another brand?

 

These are the questions that run through the mind of a consumer who is close to running out of their favorite product. We’ve all been there.

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Related: Partners

Shave. Replenish. Repeat. - How Windsor Circle Increased Repeat Buyers for 800razors.com

Posted by Caroline Riddle on Feb 25, 2016 8:00:00 AM

Recently we featured the successes of one of our clients, 800razors.com as part of our Retailer Webinar Series. I had the pleasure of hearing directly from Phil Masiello, Co-founder & CEO of 800razors.com on how important retention is to his business.

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Related: Customer Retention, Best Practices

Recover and Replenish with Oracle Responsys and Windsor Circle

Posted by Caroline Riddle on Jan 7, 2016 8:51:32 AM

We’re happy to announce that we now provide support for Cart Recovery and Replenishment Automation for Oracle Responsys, Oracle’s cross-channel marketing solution for marketing to consumers. We're proud to be a Silver OPN (Oracle Partner Network) Partner and a top tier strategic Oracle Marketing AppCloud Partner with a certified integration. We continue to invest resources to build out functionality to support our joint clients, and are excited to now offer Cart Recovery and Replenishment Automation for Oracle Responsys users.

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Related: Customer Retention, Partners