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Customer Retention. Automated

Magento Imagine 2015

Posted by Yuyi Li on Mar 31, 2015 9:06:00 AM

When in Vegas… Anything could happen at Magento Imagine 2015. Don’t miss out on the fun.


Easter Spending on the Rise

Posted by Mallorie Moore on Mar 27, 2015 3:48:00 PM

Americans to spend $16.4B on holiday prep in 2015

According to the National Retail Federation’s, Easter Spending Survey conducted by Prosper Insights & Analytics, 80% of American consumers are planning to spend on gifts and goodies for the Easter holiday this year. Each consumer is expected to spend an average of $140.62 on Easter purchases, up from $137.46 last year. This consumer group will generate a total of $16.4B.


Who Are You Without Data?

Posted by Chelsea Raegen on Mar 24, 2015 9:04:00 AM

Windsor Circle was lucky enough to celebrate St. Patrick’s Day in sunny California during IRCE Focus: Digital Design. Our signature green pants were welcomed by eCommerce leaders and marketers looking to improve the return from their eCommerce efforts through in site design, mobile applications, and user experience.


Smart Data Trends II

Posted by Amy McCarthy on Mar 23, 2015 1:28:00 PM

This is the second edition of Smart Data Trends, the bi-weekly round up of the most relevant innovations, news andevolutions in the eCommerce & email marketing industries. Stay in the loop by joining 20k+ other industry professionals who get their news from our experts here at Windsor Circle.


Meet Jenny Selig

Posted by Aviva Imbrey on Mar 23, 2015 12:49:00 PM

Huge Heart and a Positive Outlook - Meet Jenny Selig

Jenny Selig is an Enterprise Success Manager at Windsor Circle. She knew Durham had a vibrant startup culture and when jumping into her most recent career search, she set two goals:  


Related: Our Culture

Windsor Circle is Hiring

Posted by Aviva Imbrey on Mar 19, 2015 5:04:00 PM

Hiring. It’s what’s for breakfast at Windsor Circle.


Related: Our Culture

Giving Back - Q1 Team Day

Posted by Polly Flinch on Mar 17, 2015 3:10:00 PM

As Windsor Circle grows, so does the importance of team day - a day that is devoted to giving back to the community and team building. Once a quarter, Windsor Circle takes the day off to work on team building and volunteer for local organizations.


Related: Our Culture

Moms, Dads, & Grads – Top Promotional Ideas

Posted by Yuyi Li on Mar 17, 2015 3:03:00 PM


Baby, it’s fresh outside. It is almost spring, and our green pants lovin’ team at Windsor Circle is gearing up for a special time of celebration and gratitude – for our moms, dads, and grads. 


Nordstrom to spend $1.2B on aggressive eCommerce plan

Posted by Mallorie Moore on Mar 17, 2015 2:47:00 PM

Nordstrom will spend $1.2B this year on their most aggressive eCommerce plan yet. This is a 60% increase in capital funding, up from $750M last year.


Every 48 hours

Posted by Mallorie Moore on Mar 16, 2015 11:16:00 AM

“Every 48 hours, the amount of information shared is more than that from the beginning of time to 2003” – Ekaterina Walter.

…Therefore, you MUST stand out.

As our marketing team reflects on the number of insightful sessions from last month’s HighFive Conference, we’ve considered how each of the key takeaways affects the rapidly advancing retail marketplace, and how you should use them to stand out.

Top five takeaways from High5 2015:

1. Hone in on your authentic brand DNA; determine how to best present its customer centricity.

Determine what makes your brand authentic, and make those integral components of your DNA known to your customer. The more customer centric your focus, the deeper your customer relationships develop. Start creating dialogue between your brand and your customers, and show them that you know and understand them. Easily integrate customer data from previous purchase history into your email marketing to show your customers how well you know them. Use predictive analytics to determine what your customer wants to learn about next. Is it the latest in product development? Is it a product recommendation based on a previous purchase?

2. Shift from push vs. pull to symmetry.

Over the past decade, we’ve watched the customer transform the marketplace. What began as a drastic change from retailer-push to customer-pull has evolved into a more equal relationship between the two. Achieve this symmetry through constant dialog with you customers. Continue to let them shape the way in which you develop and market products, but start engaging in more personal, relevant conversations as well. Using product and purchase history to make personalized product recommendations and to remind your customer when they are due for refills, are two easy ways to automate symmetric engagement.

3. The further along the customer journey, the greater the need for personalization.

Treat your best customers like best customers, and don’t overlook the power of your biggest spenders. These loyalists are the ones who are fueling your business, so curate a top-notch experience for them. Easily accomplish this by segmenting your customers who have made 3 or more purchases, and give them the VIP treatment: reward programs, personal shoppers, personalized product recommendations (based on purchase history), special coupon codes, etc. And, at the very least, ALWAYS call them by their first name by pulling this data field into your subject lines or email bodies.

4. Shift campaigns and taglines to personas and painpoints.

Put yourself in your customers’ shoes. You aren’t expected to individually do this for each customer, but you should consider how the different segments of your customers function. Expect different user types to exist, and determine how you are going to tailor the eCommerce shopping experience around each of them. This includes marrying content with context: strive to deliver content that is more relevant and connected to each customer. Whether this means grouping together all customers who have purchased ski boots in the last 3 months and sending them a how-to guide to alleviate difficult home try-ons, or simply making holiday recommendations for your last-minute shoppers, you must act on who needs what, and when.

5. Always track engagement data and pathways to conversions.

Actively track your customers’ engagement and conversions with your content deployment. This will help you determine the sweet spot for each of your customer segments, so that you are getting the retention rates and ROI you deserve. Try A/B testing your email marketing subject lines and/or content to get the best read on what makes your customers tick… and click.

Find out how Windsor Circle clients are already integrating these five key lessons to stand out amongst competitors and unveil untapped revenue; request your FREE demo of our solution today.


Smart Data Trends

Posted by Amy McCarthy on Mar 12, 2015 11:37:00 AM

This is the first edition of Smart Data Trends, the weekly bi-weekly round up of the most relevant innovations, news and evolutions in the eCommerce & email marketing industries. Stay in the loop by joining 20k+ other industry professionals who get their news from our experts here at Windsor Circle.


Top Picks for IRCE Focus: Digital Design

Posted by Andrew Pearson on Mar 12, 2015 11:30:00 AM

Top Picks for 2015 IRCE Focus: Digital Design  

March 16-18, Los Angeles

Windsor Circle is proud to be an exhibitor at 2015 IRCE Focus: Digital Design - “Mastering the Moving Parts of Web and Mobile Shopping.” The conference, which takes place March 16-18 in Los Angeles, will cover website design and mobile strategies for online retailers and marketers, as well as offer best practices for design and usability, social media, SEO, and more.


Bring Out The Irish In All Your Customers

Posted by Enelda Butler on Mar 10, 2015 3:36:00 PM

On the surface, St. Patrick’s Day may not seem like a major holiday for online retailers. However, online sales for this holiday have steadily risen in the past few years. In fact, US consumers spent $4.8 billion during this time last year.Although, it’s not as big of a gift-giving time as Valentine’s Day or the winter holidays, there is still a valuable opportunity to reach out to customers and drive sales during the month leading up to March 17.


Moms, Dads & Grads: Prepare to Cash In

Posted by Andrew Pearson on Mar 9, 2015 3:05:00 PM

Moms, Dads & Grads: Prepare to Cash In on the Multi-Billion Dollar Industry


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