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Customer Retention. Automated

25+ Subject Lines for Cart Recovery

Posted by Polly Flinch on Sep 19, 2018 10:00:00 AM

Recovering carts is a fundamental element of a successful marketing strategy for eCommerce businesses. This is a line that I wholeheartedly believe; however, I was curious how prevalent cart recovery emails actually were in the industry, and in an effort to gather subject lines that do, in fact, stand out in an inbox I decided to run a little test. Here’s what I found:

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Related: Customer Retention, Best Practices

2018 Industry Benchmark Reports

Posted by Polly Flinch on Aug 22, 2018 8:42:34 AM

As a marketer it can be hard to gauge how you’re doing against industry standards. One of the things we strive to bring to the forefront is a better understanding of how personalization and data-driven marketing impacts business on a daily basis. In an effort to shine more light on the importance of retaining customers through personalization, we’ve put together 4 industry benchmark reports to help marketers understand how they stack up against industry standards for eCommerce health.

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Related: Customer Retention

Alternatives to Coupon Discounts in Emails

Posted by Chelsea Holland on Jun 6, 2018 9:34:45 AM

Best practices for ecommerce advertising dictates rewarding customers’ purchases with coupons and offers. Because we now live in a world where Amazon Prime offers free two day shipping, cheaper prices, and easier ordering mechanisms, brands have to work harder to acquire and retain customers. Realistically though, not every brand can give discounts across the board. One of the most commonly asked questions across the Client Success team is “what can we do instead of using coupons?”, so we’ve decided to share some of our best strategies.

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Related: Customer Retention, Best Practices, Email Marketing

A Look Back at 2017 - In Numbers

Posted by Polly Flinch on Jan 8, 2018 10:21:13 AM

As we race forward into the new year, we took a moment to reflect on 2017. Here's a look back at an incredible year in numbers:

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Related: Customer Retention, Our Culture

Front End vs. Back End Data: What's the Difference, and What are the Benefits of Combining the Two?

Posted by Kyle Marion on Sep 6, 2017 7:00:00 AM

In the world of predictive marketing, your messaging is only as powerful as the data that powers it. But where does that data come from?

e-Commerce retailers pull behavioral data about their customers from two different sources: front-end and back-end. Read on to learn what defines these two types of data, what the benefits are of using each, and why it is so beneficial to use them in tandem!

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Related: Customer Retention, Data Science